Welcome to Vavvoune. These Terms of Service (the "Terms") govern your use of the Vavvoune website, including any purchases made through the site. By visiting the website or placing an order, you agree to these Terms.
These Terms are intended to explain the rules that apply to use of the site, purchases, payments, shipping issues, returns-related communications, intellectual property, and certain limitations on liability that help define the relationship between an ecommerce brand and its customers.
1. Use of the Site
You may use this website only for lawful purposes and in accordance with these Terms. You agree not to use the site in any way that could damage the site, interfere with its operation, attempt unauthorized access, or misuse any content, account features, or checkout functions.
Vavvoune reserves the right to refuse service, cancel orders, suspend access, or remove content where necessary to protect the brand, the website, or other users.
2. Product Information and Availability
Vavvoune makes reasonable efforts to display products, colors, descriptions, and pricing as accurately as possible, but does not guarantee that all product descriptions, images, or other content on the site are complete, current, or error-free.[3][6]
All products are subject to availability. Vavvoune reserves the right to limit quantities, discontinue products at any time, or update product details without prior notice.[3][6]
3. Orders, Changes, and Cancellations
After placing an order, customers may request a modification or cancellation by emailing the order number and requested changes to [info@vavvoune.com](mailto:info@vavvoune.com) within 24 hours of purchase. Once an order has shipped, it cannot be changed or canceled.
Submission of an order does not guarantee acceptance. Vavvoune reserves the right to refuse or cancel any order for reasons including product unavailability, suspected fraud, pricing errors, or other business or legal concerns.
4. Pricing and Payment
All prices on VAVVOUNE.com are listed in U.S. dollars. If a pricing error occurs after an order is placed, Vavvoune may contact the customer with the option to confirm the order at the correct price or cancel the order.
Vavvoune accepts major credit cards and may also offer payment through PayPal or other payment providers listed at checkout. International customers are responsible for any currency conversion fees, bank fees, duties, taxes, or similar charges imposed by their financial institution or local authorities.
If payment is declined, reversed, flagged for review, or otherwise fails, Vavvoune may delay or cancel the order until payment is successfully completed.[1][3]
5. Shipping, Damages, and Order Errors
Delivery timelines are estimates only and are not guaranteed unless explicitly stated otherwise. Vavvoune is not responsible for carrier delays, customs delays, or delivery issues caused by incorrect shipping information provided by the customer.
If an item arrives damaged or if the wrong item is delivered, the customer should email [info@vavvoune.com](mailto:info@vavvoune.com) with the order number and supporting details within a reasonable time after delivery so the issue can be reviewed and corrected.
If Vavvoune determines that a product was damaged in transit or an incorrect item was sent, Vavvoune may, at its discretion, replace the item, provide a refund, or offer another appropriate remedy. Return of the damaged or incorrect item may be required before a replacement or refund is issued.
6. Returns and Exchanges
Any return, exchange, refund, repair, or store credit offered by Vavvoune is subject to the separate Return Policy, if one is posted on the website. If no separate Return Policy is posted, customers should contact Vavvoune at [info@vavvoune.com](mailto:info@vavvoune.com) for current return eligibility and instructions before sending any item back.
Items returned without authorization may be refused.
7. Newsletter and Marketing Communications
Customers may choose to subscribe to the Vavvoune newsletter to receive updates about promotions, product availability, events, launches, and offers. To subscribe, Vavvoune may request a name and email address.
Subscribers may opt out at any time by using the unsubscribe link included in marketing emails or by contacting Vavvoune directly.
8. Privacy and Cookies
Vavvoune may collect certain information submitted by customers in connection with purchases, inquiries, newsletter signups, and use of the website. The site may also use cookies and similar technologies to improve functionality, understand site activity, and support the user experience.
Any handling of personal information is governed by the Vavvoune Privacy Notice, which should be read together with these Terms.
9. Intellectual Property
All content on this website, including but not limited to the Vavvoune name, logo, product names, designs, images, graphics, text, layout, and other materials, is owned by Vavvoune or used with permission and is protected by applicable intellectual property laws.
No content from this website may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or exploited for commercial purposes without prior written permission from Vavvoune.
10. Third-Party Services and Links
This website may use or link to third-party platforms, payment processors, social media services, shipping providers, or other external websites. Vavvoune does not control and is not responsible for the content, availability, privacy practices, or terms of any third-party services.
Use of third-party services may also be subject to the separate terms and policies of those providers.
11. Disclaimer of Warranties
The website, its content, and all products and services made available through it are provided on an "as is" and "as available" basis to the fullest extent permitted by law. Vavvoune makes no warranties, express or implied, regarding the operation of the site, uninterrupted availability, or the accuracy of information presented on the site, except as otherwise required by law.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Vavvoune shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to use of the website, any products purchased through the site, delays in delivery, or inability to use the site.
To the fullest extent permitted by law, Vavvoune's total liability for any claim relating to a product or order shall not exceed the amount paid by the customer for the product giving rise to the claim.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
13. Indemnification
You agree to defend, indemnify, and hold harmless Vavvoune and its affiliates, officers, employees, and agents from and against claims, liabilities, damages, losses, and expenses arising out of your misuse of the site, your violation of these Terms, or your infringement of any rights of another person or entity.
14. Governing Law
These Terms and any dispute arising out of or relating to the website or any purchase from Vavvoune shall be governed by the laws of the State of New York, without regard to conflict of law principles.
Any legal action or proceeding arising under these Terms shall be brought in the appropriate state or federal courts located in New York, unless applicable law requires otherwise.
15. Changes to These Terms
Vavvoune may update or modify these Terms at any time by posting the revised version on the website. The updated Terms become effective when posted unless otherwise stated.
Your continued use of the site after any updates are posted constitutes acceptance of the revised Terms.
16. Contact
For questions about these Terms, order changes, damaged items, incorrect items, or other customer service matters, please contact:
info@vavvoune.com